Medium Severity

Service abuse: Facebook mail notification callback scam

Description

Detects inbound messages spoofing Facebook's official notification address that contain callback scam intent identified with medium or high confidence. Attackers leverage the trusted Facebook sender identity to deceive recipients into calling a fraudulent phone number.

References

No references.

Sublime Security
Created Jul 8th, 2026 • Last updated Jul 9th, 2026
Source
type.inbound
and sender.email.email == "notification@facebookmail.com"
// legitimate messages from this address use Facebook as the display name
and sender.display_name != "Facebook"
and (
  any(ml.nlu_classifier(body.current_thread.text).intents,
      .name == "callback_scam" and .confidence != "low"
  )
  or (
    regex.icontains(body.current_thread.text,
                    (
                      "mcafee|n[o0]rt[o0]n|geek.{0,5}squad|paypal|ebay|symantec|best buy|lifel[o0]ck"
                    )
    )
    and (
      3 of (
        strings.ilike(body.current_thread.text, '*purchase*'),
        strings.ilike(body.current_thread.text, '*payment*'),
        strings.ilike(body.current_thread.text, '*transaction*'),
        strings.ilike(body.current_thread.text, '*subscription*'),
        strings.ilike(body.current_thread.text, '*antivirus*'),
        strings.ilike(body.current_thread.text, '*order*'),
        strings.ilike(body.current_thread.text, '*support*'),
        strings.ilike(body.current_thread.text, '*receipt*'),
        strings.ilike(body.current_thread.text, '*invoice*'),
        strings.ilike(body.current_thread.text, '*call*'),
        strings.ilike(body.current_thread.text, '*cancel*'),
        strings.ilike(body.current_thread.text, '*renew*'),
        strings.ilike(body.current_thread.text, '*refund*'),
        strings.ilike(body.current_thread.text, '*host key*')
      )
    )
    // phone number regex
    and any([body.current_thread.text, subject.subject],
            regex.icontains(.,
                            '\+?([ilo0-9]{1}.)?\(?[ilo0-9]{3}?\)?.[ilo0-9]{3}.?[ilo0-9]{4}',
                            '\+?([ilo0-9]{1,2})?\s?\(?\d{3}\)?[\s\.\-⋅]{0,5}[ilo0-9]{3}[\s\.\-⋅]{0,5}[ilo0-9]{4}'
            )
    )
  )
)
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